India’s IT services industry is unlikely to see significant job losses due to automation, at a time when only seven out of 100 tasks at tech services and business process management firms are automated, according to companies in the Robotic Process Automation (RPA) space.
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Use of RPA across various ranks has often created new job roles, but companies see increased need to retrain employees to fill those positions. RPA firm Automation Anywhere said major tech services and BPM companies are seeing 5-7% automation of their processes across finance, accounts and HR functions.
UiPath, another RPA major, said the percentage of automation would vary, and could be higher than single-digits in some cases.
Source: Economic Times
