Companies bank on continuity plans, behavioural change towards tech adoption
Even as IT-BPO companies are facing pricing pressures, delays in tech investments and project deferrals, the sector may see more outsourcing work coming its way in the near term.
The $191-billion IT-BPO industry is putting on a brave face during the pandemic. “On April 2, we got an e-mail from the NHS in the UK asking for support and for continuing to aid (through tech) in patient data analytics to planning of resources for the organisation. It gave us an assurance that Indian IT continues to be relevant,” said a C-suite executive with an outsourcing company.
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On the other hand, companies have had to extend themselves — from putting in place business continuity plans to ensuring that services (like NHS), which form the lifeblood of people outside India, continue to be ‘on’. “Do not underestimate the importance of keeping the ‘lights on’ part of any business now, especially from 13,595 km away,” said Monesh Dange, Partner & National Leader – Advisory Markets, EY India. The IT-BPO sector grew 7.7 per cent in FY20.
This optimism, however, needs to be tempered with the situation on the ground — which is that businesses globally are facing uncertainty.
Source: The Hindu BusinessLine
