The insurance regulator has instructed insurers to offer extension on premium payments, policy renewal due to the lockdown to contain the coronavirus Disha Sanghvi asks experts what they are doing to ensure that customer needs are met during the lockdown
As the covid-19 scare continues, the government has called for a complete lockdown. Other than essentials services, all businesses have been instructed to shut shop or operate from home until further notice. While the economy is likely to take a hit due to this, financial service providers such as insurance companies and pension fund houses, are finding alternative ways to serve customers. The insurance regulator has also instructed insurers to offer extension on premium payments and policy renewal. Disha Sanghvi asks experts what they are doing to ensure that customer needs are met during the lockdown
Sumit Shukla, Chief executive officer, HDFC Pension Management Company
You might also be interested to read: Airtel Extends Validity Date For Pre-paid Subscribers
If CRA, trustee bank work fine, pension funds will deliver
An essential element of our role is to design a portfolio investment strategy that maximizes the likelihood of achieving one’s goals. In times like these, it is imperative to ensure customers are able to avail of services in a smooth and problem-free manner. Services like online account opening and contribution processing are available. Our team members are available over calls to service customers. We are also conducting sessions to increase product awareness among employees in corporates using audio bridge and video conferencing.
Source: livemint
